Frequently Asked Questions
What control valve do you have?
- Locate the valve knob on the right, and ensure the knob is in the "OFF" position.
- Turn the knob counter-clockwise to "PILOT".
- Once it is on "PILOT", push the knob fully in firmly.
- While holding it in, use a long fireplace match or a lighter and light the thermocouple.
- Keep the knob held down for 30-60 seconds after the pilot is lit, and then release the knob.
- Locate the valve knob on the right, and ensure the knob is turned to the "OFF" position.
- Turn the knob to "PILOT".
- Once it is on "PILOT", push the knob fully in firmly.
- While holding it in, use a long fireplace match or a lighter at the pilot burner.
- Keep the knob held down for approximately 60 seconds after the pilot is lit, and then release the knob.
- Locate the ignitor control knob (the bottom knob), and ensure the knob is turned to the "OFF" position.
- Push in and turn the ignitor control knob quickly past the ignite position until you hear a click.
- If you don't hear a "click" noise, turn the ignitor control knob back to "OFF" and repeat step 2.
- If you do hear a "click" noise, keep the control knob held in for 30-60 seconds after the pilot is lit, and then release the knob.
- Locate the valve on the side of the unit, and ensure the control knob is turned to "OFF".
- Turn the control knob counterclockwise to "PILOT".
- Push the control knob firmly and fully in and hold.
- Hold a long lit fireplace match or a lighter near the thermocouple to light the pilot.
- Continue to hold the control knob in for approximately 60 seconds after the pilot is lit, and then release the knob.
- Ensure that your burner system is completely off and cool.
- On the remote receiver, there will be a 3-position switch - slide this to the remote position.
- Use the tip of a pen or a paperclip to push the "learn" button, and release it. You should hear a beep.
- Press and hold the ON or ON/HI button on your remote.
- A series of beeps should then be heard, which indicates that the remote system is now synced.
Calculating the size of the log set that can fit in your fireplace can be tricky, which is why we do it for you! We highly recommend you to click here to go to our fireplace sizing calculator instead of trying to calculate it yourself.
If you want to do it on your own, here's what you'll need:
- Measurement of the front opening of your fireplace
- Measurement of the back wall of your fireplace
Add these two numbers together, and divide it by 2. (ex: 36 + 26 = 62; 62/2 = 31). This will give you your center point. Subtract 6 from your center point and that will be your ideal log set size (ex: 31 - 6 = 25). If your center point isn't an exact set size, round down to a lower size (ex: 25 would round down into a 24-inch set). If you are using a G45 burner, subtract 8 instead of 6.
You may also need to take into account the depth and the height of your fireplace.
Warranty Information
All Real Fyre ceramic refractory gas logs (vented and vent-free) are warranted for as long as you own them.
All Real Fyre burners (vented and vent-free) are warranted for ten (10) years.
All Real Fyre glass, gems, and fiber-ceramic blend logs are warranted for five (5) years.
SPK-26 controls are covered for three (3) years "All Parts" warranty.
APK-17 valves are covered for two (2) years.
All other Peterson valves, pilots and controls are covered by a one (1) year limited warranty (excluding batteries).
If you purchased your Real Fyre products through us, please contact us to submit a warranty claim.